Refund policy

We have a 30-day return policy. You may request a return within 30 calendar days after delivery.

To be eligible, the item must be unused, unassembled or carefully disassembled without damage, and returned with all parts, hardware, instructions, and original packaging. Proof of purchase is required.

To start a return, contact us at info@lumicedar.com before sending an item back. Include your order number, the reason for the return, and photographs when the item or packaging is damaged. Returns sent without prior authorization may be delayed or refused. Approved return instructions and the applicable return address will be provided by support.

For returns based on preference, size, fit, or other reasons not caused by an error or defect, the customer is responsible for return shipping and safe packaging. Original shipping charges are not refundable unless required by law or the return results from our error. Because pet furniture can be oversized, return shipping costs may be significant; please review dimensions before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly. If an item arrives damaged, defective, incomplete, or different from what you ordered, keep all packaging and contact us as soon as possible with photographs. We will review the issue and, when confirmed, provide an appropriate resolution such as replacement parts, replacement, or refund. Do not discard the item or packaging until we provide instructions.

NON-RETURNABLE CONDITIONS

Items showing pet use, odor, stains, scratches, weather exposure, modification, missing parts, or damage from improper assembly, handling, storage, or return packaging are not eligible for a standard return. Final-sale or personalized items, if offered, will be identified on the product page.

REFUNDS

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Financial institutions may require additional processing time before funds appear. We may deduct documented loss in value or missing components when permitted by law.

CANCELLATIONS

Contact us immediately if you need to cancel. We will try to help before fulfillment begins, but cancellation cannot be guaranteed after an order enters processing or ships.

CONTACT

Viepatte is operated by Lumicedar LLC. Email info@lumicedar.com or use the Contact page.